All Service people were nice was greeted right away. Joseph White was very attentive to issue I had and went over and beyond to get it resolved which he did. He kept me informed on what was happening and I left very happy.
Second time for service and each time vehicle was returned to me unwashed or vacuumed. Do to the service I was given on the first/second visit a free oil change was supposed to be notated on my vehicle services notes(?) and was not. For my service on 11/20, I will say that there saving grace is Service Consultant Jackie, she is inviting, attentive to your service needs, helpful, and kind while giving the deserved service. So because of her service and me being to tired to go back and ask why my truck did not get the basic wash and ...
Great customer service
The service department was the epitome of customer service.Sherman greeted me at my car to open my door and inquire as to my service needs. The service manager came out to personally greet me to make sure that I was happy with everything. The service was timely. I have purchased several cars in my 63 years and I’ve never experienced such service at this level. My car salesman, Kerry Moses saw me in the service lounge and came out to make sure I was still happy with my purchase. Kudos to Hennessey and the service department!
Awesome experience with service?
I worked with Service Rep Sherman and he was very detailed and helpful. After the initial diagnostic on my vehicle, it was well over 1100 for repair, but Sherman advised it could be fixed same day. I asked if an oil change could also be performed and it was. The repair work was complete in about 6 hours, my vehicle was washed and the total came in around 950.00, even though that was a lot and it less than I expected to pay, so shout to the Hennessy team for taken good care of me that day!
They make keys for buicks older than 15 years. 2 other buick dealerships wouldn't do it. Said it wasn't in there computers or somthing. Definitely go to this dealership over the others.
Service that i received was completed.
Laura was amazing
I always receive excellent customer service at Hennessy Buick GMC. Joseph White is an amazing advisor, my 2010 GMC Terrain is running like a new car. So happy that all the issues with my car could be resolved in a single day.
It was a pleasure doing business with Hennessey. Jovan price and shandia brayboy made my experience wonderful. The whole staff was friendly and made me feel like part of the family. I would definitely deal with them again and will also give them a 10 star referral.
Service was excellent. All three issues with my truck was fixed on the other hand service consultant, Sherman Powell tried to rip me off for a measly $300 long story short , diagnosis was completed Sherman Powell contact me stating …. long story short ….. amount I would have to pay $450 plus tax I asking for the total I will responsible for including tax. He said he will get back with me. I called two days later he said he didn’t have a total . Sherman Powell call told me my vehicle was ready for pick up and I owe $800 . When I arrived to ...
Top Shelf Service
Thank you Mr. Kerry. You we're awesome as always!!
Highly recommend Dee Hines. I was on a tight schedule the day I stopped in. He went out of his way to help accommodate my needs. Dee is a genuine guy. Very professional and easy to do business with. Thank you again for all your help Mr. Hines !
The customer service team is very helpful and very professional and very knowledgeable anytime I need service they start on time.
Although things were chaotic because of the current UAW strike, I was provided great customer service and provide frequent updates on all matters related to my car service.
Good customer service
I had a great experience at Hennessy Buick dealership in Morrow, Georgia. Couldn't find what I wanted to buy in my town so I went to Georgia. Shawn Rivera, my salesman was awesome to work with & he's very professional, treated me with respect & I would recommend him & Hennessy dealership to everyone ... ☺️
Frank went above and beyond to make our experience great!
Demetrius Hines is awesome!!!. He was very informative and the best part, he was not "pushy"! There were issues during the signing, which resulted in not purchasing the vehicle. The next day Demetrius called and offered to bring the corrected paperwork and the vehicle to us, which was 100 miles away. Because of his personality and his willingness to help correct an error, we drove back to the dealership and completed the sale. Demetrius didn't sell us a vehicle, we purchased his customer service!!!!!!!
I had an emergency type event occur with my car. It needed an alternator. I called my service coordinator, Joseph White and told him what was going on. After having it towed to the shop, he stayed and received the car from the tow company. Although he was off the next day, he periodically checked with the mechanic and kept me updated about my car. The cost of the repair was a lot more than expected, but I appreciate him and the mechanic getting my car back to me ahead of time. I appreciate you all! Thanks!
Mr. Joseph White and his team is to be commended they are very knowledgeable; I am very satisfied with the work that was done on my 2015 GMC Terrain.
Mrs.Jackie’s customer service was phenomenal. Thank you ma’am.
My salesman John Iraheta was perfect he was very patient with me showed me three or four cars before I made a decision..
Chris Brown was very patient with me and took good care of me
My experience was great! They were very professional at Henessy !
It was pleasing to return in the future. I enjoyed working with Joseph White @ Hennessy Buick GMC.
it was just a routine oil change and service. Mr White (service advisor) is always on point. He is always friendly and gets us in and out quickly. Chris Brown (sales) always remembers us as his previous customers and is also friendly and helpful. Loves these guys
Pleasant atmosphere and outstanding customer service
Jackie was great as always. She got me in and out swiftly and all my concerns were answered.
My salesman Javon Price was great, he was honest, courteous, and very helpful, as well as the rest of the staff. I would definitely recommend this dealership! They went above and beyond to accommodate me with what I was looking for.
Got in, oil change, wonderful service, I'm out.
I love the service the prices and the people!
JoVan Price was very patient with us. We deeply appreciate his efforts into making the purchase happen.
My service agent was and is always so courteous helpful and available Jackie Rampersad is very pleasant to deal with.however the mechanics should do better with cleanliness
Jackie Rampersad was excellent! Fabulous people skills and helpful. The service was great and very quick.
I must say it was a great experience with all the employees At Hennessy GMC.
(Translated by Google) Customer service is excellent! Congratulations! (Original) ¡El servicio al cliente es excelente! ¡Felicidades!
It was amazing, Dee took care of our need and everyone there was so kind. The whole experience was amazing. From the moment we got there till we left words are not enough. Thank you so much for making this car buying better than any other we have ever had. This is the place to buy your car or truck
I bought 2021 Cadillac Escalade at the at Hennessy Buick GMC. Mr Jovan Price was my sales representative and he treated me professionally from day one until deal was finalized. Mr Jovan is honest and patience to listen and follow up with any concerns the customers has. I am happy that I met him upon arrival to dealership. I would recommend Jovan for any business deal at this location.
It was great.
Had an appointment for oil change, tire rotation. Arrived early and was seen immediately. Very professional and personable service with Ms. Hess. Nice facility.. very clean and comfortable waiting area.
service completed on time that they said it would be
Excellent communication with my Service Agent, Laura Hess (she is very professional and knowledgeable) on the progression of the maintenance on my truck. I was told by another GMC dealership that there was no fix available for my vehicle and Hennessey fixed it with little effort and the utmost professionalism.
Mandy was my first contact with the service department. I called at 5 pm and she answered the phone even though she was on her way out. She listened to what I needed; I emailed the information she requested and before I could call her the next morning, she called me at 8:10 am! Then Mandy handed me off to Robby and he was equally helpful. What I had tried to get done through the dealership where I bought my truck four weeks ago, they got done in a matter of days! Outstanding customer service, response times and service times.
Chris Brown and Manger Chris was excellent. Great customer service.
Dee was great! We found our car online and called Dee to discuss the details. We were 8 hours away but Dee made it worth the drive! Couldn’t be happier😍Highly recommend you give Dee Hines a call for your next vehicle🤩
Chevy was the best salesman. Awesome service.
As always, great service and treated well as soon as I arrived till I left. All service was completed in a timely manner and the entire staff was very helpful. I live in Conyers but choose to come here for all my service for our Malibu. Another great job. Thank you
Made appointment, brought the car in and it was serviced quickly and appropriately.
Joseph is a great service advisor!
Jackie was great and made sure I was picked up so I didn’t have to wait at the dealership. Also informed me about specials and payment plans. Great attitude
Sales person was amazing
Customer service was excellent at the Morrow, Ga location.
Just picked up a used car from Hennessy. 5-stars thanks to the excellent experience with our salesman, Chevy Williams. Extremely responsive during the phone/text back-and-forth the week leading up to our purchase, greeted us with genuine excitement, and even helped with our stroller when my wife and I had our hands full with our kids. Dealership was efficient with the pricing negotiations and did not put on the typical game that you tend to experience in used car transactions.
Mr. White was super helpful! The service was great and didn't take too much time.
Great team of professionals.
They did a great job wih customer service and answering my questions.
Great customer service
We had a wonderful experience ! I would highly recommend this dealership if you are in the market for a new or used vehicle!
Jakie was awesome great consideration of time and communication
I have been pleased each time I come and I promise I’ll be coming in for my oil changes instead of other places.
Was Helped by Eduardo Trejo. One of the best Salesman I’ve ever had the pleasure of working with. He was able to help me find the perfect car for men and my family as well as answering any questions we had. Definitely worth the drive and visit.
I felt well taken care of during my purchase process
My family’s dealership for years. We purchase our cars there and service them there too.
Eduardo From GM was very professional and worked quickly with what I had. Knowledgeable and very pleasant experience for a car dealership!
Kerry the sales rep was amazing he walked me through the entire process and was extremely polite and patient with my family and answered all our question and even stayed late with us until the process was complete and went above and beyond for us
Jackie was very helpful and accommodated me for what I needed.
Great customer service.
GOODPEOPLES TO WORK WITH THIS IS MY (3) THIRD CAR I HAVE PURCHASE FROM HENNESSY-THINK YOU.OCWJR.
Everything went great
The service took entirely too long. It rained badly Sunday, and water is now coming/getting inside my car from underneath the glove compartment. Please have someone contact me about bringing my car back in ASAP!
This was one of my best experiences at a dealership service center. I will definitely be going back. Customer service was on point. They even washed my truck. I would recommend this service center.
LaMichael was excellent and all the guys stepped up to handle a couple issues with my new truck. Very impressed. Refreshing to see these days.
Great customer service
I am no one. However, I hate making big purchases. The con artists you meet is frustrating! I scheduled an appointment to view a nice truck. Baby has a dream... couples look good in trucks no matter their age. The relationship has truly made it to "we have a future" when the man buys a truck. So, the truck was very well kept by the previous owner( just one). That was a plus. I was ready to be in & out of there. It's such a long process whether you pay Cash or Finance🙄so buyer be ...
From sales,Mr.C.BROWN TO SERVICE, MR.WHITE, THE OUTSTANDING RECOGNITION DESERVING OF THESE TWO MEN..GIVE HENNESSEY YOUR DESERVING ACCOLADES BRAVO TEAM.
Repair a PC there. Very nice staff. They were kinds to me.
Great service when vehicle finally arrived that was ordered. Ordered the Vehicle on 14 Sept, picked it up on 15 February., This make the 3rd GMC Yukon I purchased. I know the family at Hennessey and will always use this Dealership for all of my future purchases,
We’ve bought two used vehicles here. They are both Lexus. These cars are outstanding! Super clean and beautiful. We love driving them and will definitely come back here to purchase again!
I enjoy buying a car from Hennessy. I would buy another car the people that was there was really great great financial team was awesome I would recommend any one to go there and purchase a vehicle thanks HennessyBuick GMC
3rd car purchase from this dealership will never go anywhere else! Mike Reyes Sr. ALWAYS goes above and beyond! The process is so simple and easy here. There is even a game center and gated playground for the kids.